Frequently asked questions

Your partnership with us during the COVID-19 lockdown

Please email with the date when you are reopening.
Please email including “CANCEL LISTING” in the Subject Line.

Note that cancelled listings will incur a cancellation fee as specified in your statement of work.
Our standard cancellation policy is 60 days from your next invoice date, however please refer to your statement of work for full details.
If your planned activity has not yet commenced, the answer is yes, subject to capacity.

Please email to arrange this.
If your attraction is closed, we can provide the opportunity to suspend your listing for a period of a month, with a view to extending for another month if required. If you take this option, the 60 day cancellation policy will not apply. At the point of re-open, we would simply continue to invoice and extend the agreement relative to the closed period.

Please email to confirm you would like to go ahead, including “SUSPEND LISTING” in the Subject Line.

The ability to make updates has been suspended – we have added a site-wide message which covers all attraction closures.

Unfortunately, we can not provide you with stats until we re-open.

We contacted all of our partners via email for closure information, and those that responded have been given the choice to suspend their listing from April until further notice at no cost.

If you wish to cancel, please note that contractual cancellation terms apply. If you have not responded to this email, you will be invoiced as normal.

If you now wish to suspend your listing, please email

All membership offers are still live, but we are advising our membership audience to strictly obey government guidance on visitation, alongside checking individual venues for their open/closed status.

We would advise leaving your offer live and allowing us to guide users on your open/close status – this will ensure you re-gain traffic much faster after the lockdown period.

However, if you still wish to remove it, please email
Yes, social posts can be rescheduled for a later date when your listing is live again.

Please email with details of the posts you wish to postpone. Note we can only make changes if your social post is due to go live in April or May.
If you are already live in the blog, you will remain featured unless you inform us otherwise.

If you are due to be featured in an upcoming blog, please email to amend this and be featured in another. Note we can only make changes if your blog inclusion is due to go live in April or May.
Please see our product guide here:

We’ll be in touch to chat about this in more detail when we re-open.

Looking for clarity on partnerships with us during the COVID-19 lockdown? Visit our handy FAQ page.